We have managed to contact Thomson's complaint team, It took me an hour to eventually get their number.She listened quietly whilst I went through the whole complaint, then told me their management had briefed her complaints team about it, and Thomsons were very sorry. She also said that I was the first person she had spoken to from the trip. She then went on to say she had taken note of my complaint and would forward it on. I said that was no good, and I would be sending a formal complaint in, which I have have, stating the dreadfull conditions we were forced to endure etc, plus inexperienced staff who had no idea of how to handle the situation, leaving all the passengers frustrated, and even more anxious when they realised that no one had any contiginceny plans or any idea what to do. Also to run a trip that long, when the ship was due to sale the same night was lunacy.The only people to show any common sense was our tour guide and his driver.They tried nd tried to contact the ship and to get instruction as to what do do next. All our experiences agree with all the other blogs we have read. We will let you know if and when we receive an answer from our complaint. We have asked for compensation !!!. Madeleine and Michael
It is interesting what Mary has said about the Steinberger hotel making a make-shift dorm in their conference room so that people could at least lie down. I have actually made these recommendations to Thomson in my complaints letter which I sent last week. Why couldn't the Iberotel have done the same for us? We checked out their conference room with this very idea in mind. It was quite large and carpeted with toilets nearby. It would have been perfectly adequate for our needs. There were plenty of sunbeds outside and comfortable armchairs that could have been brought in but the security guard stopped our boys from doing this.We should never have been dumped on the Nile cruiser - it was horrendous. Thomson should reply to everyone's complaints within 14 working days. I sent a copy to the managing director recorded delivery so that they cannot deny having received it. Let's hope they take us seriously
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We have managed to contact Thomson's complaint team, It took me an hour to eventually get their number.She listened quietly whilst I went through the whole complaint, then told me their management had briefed her complaints team about it, and Thomsons were very sorry. She also said that I was the first person she had spoken to from the trip. She then went on to say she had taken note of my complaint and would forward it on. I said that was no good, and I would be sending a formal complaint in, which I have have, stating the dreadfull conditions we were forced to endure etc, plus inexperienced staff who had no idea of how to handle the situation, leaving all the passengers frustrated, and even more anxious when they realised that no one had any contiginceny plans or any idea what to do. Also to run a trip that long, when the ship was due to sale the same night was lunacy.The only people to show any common sense was our tour guide and his driver.They tried nd tried to contact the ship and to get instruction as to what do do next. All our experiences agree with all the other blogs we have read. We will let you know if and when we receive an answer from our complaint. We have asked for compensation !!!. Madeleine and Michael
It is interesting what Mary has said about the Steinberger hotel making a make-shift dorm in their conference room so that people could at least lie down. I have actually made these recommendations to Thomson in my complaints letter which I sent last week. Why couldn't the Iberotel have done the same for us? We checked out their conference room with this very idea in mind. It was quite large and carpeted with toilets nearby. It would have been perfectly adequate for our needs. There were plenty of sunbeds outside and comfortable armchairs that could have been brought in but the security guard stopped our boys from doing this.We should never have been dumped on the Nile cruiser - it was horrendous. Thomson should reply to everyone's complaints within 14 working days. I sent a copy to the managing director recorded delivery so that they cannot deny having received it. Let's hope they take us seriously
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